VFS operates a call centre to answer your questions about the visa application process.

The call centre cannot provide immigration advice, and cannot give you any information about the progress of your application after it has been sent to the UK Border Agency. To find out how your application is progressing, see the Track your application page.

VFS call centre information

Callers from Kazakhstan: +8-809-080-40-40. O

Business hours: Monday - Friday, 09:00-17:00.

Languages offered: Kazakh; Russian and English

Call charges: Calls made to the call centre are charged at 225 KZT per minute, with a minimum charge of 225KZT per call. The charge includes VAT.

If you are calling from Tajikistan, Turkmenistan, Uzbekistan and Kyrgyzstan, please call:

+ 7 727 3194909 from landline
+7 727 3194909 from mobile

Business hours: Monday - Friday, 08:30-17:00

Call charges: The charge for these calls will be at the international call rates for those countries made from a landline or mobile phone.