UK Visa Information - Contact Us

Contact us

On this page you will find the information listed below. You can use the quick links listed here to take you the information or you can scroll down the page.

Visa application centre - address, map, email details, business hours
VFS call centre information - contact numbers, call charges, operating hours
Information for disabled visitors
Security information
Public holiday closures

Visa application centre

Address	Email	Application Submission	Passport collection
Building 34 Samal-1 micro district Almaty 050059 Map There is limited parking outside the visa application centre. There are no signs giving directions to the visa application centre but you can find the location using the map above.	info.ukkz@vfshelpline.com We accept and reply to emails in English and Russian. VFS will respond to emails within 2 working days from receipt.	Monday - Thursday 08:30-16:45 Friday 08:30-11:45 Lunch: 12:30 - 13:30	Monday - Friday 10:00-16:00 Lunch: 12:30 - 13:30

VFS call centre information

Callers from Kazakhstan: +8-809-080-40-40. O
Business hours: Monday - Friday, 09:00-17:00.
Languages offered: Kazakh; Russian and English
Call charges: Calls made to the call centre are charged at 200 KZT per minute, with a minimum charge of 200KZT per call. The charge includes VAT.

If you are calling from Tajikistan, Turkmenistan, Uzbekistan and Kyrgyzstan, please call:

+ 7 727 3194909 from landline
+7 727 3194909 from mobile
Business hours: Monday - Friday, 08:30-17:00
Call charges: The charge for these calls will be at the international call rates for those countries from a landline or from a mobile phone.

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Information for customers with disabilities

A wheelchair is available at the visa application centre. If you require wheelchair assistance, you should make an appointment at the visa application centre in advance and advise the VFS staff, who will escort your from the car drop area at the main entrance of the building.
There is a ramp for wheelchair users and the guards can provide special assistance.
Disabled toilets are available.
VFS staff will assist disabled in the event of an emergency or evacuation.
Guide dogs are not allowed to enter the building. VFS staff will assist disabled people during the application procedure.
A friend or family member can accompany the disabled applicant throughout the visa application process
Signs are displayed in Kazakh and Russian.

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Security Information

All visitors to the visa application centre are security checked (frisked with metal detector) before entering the building. Mobile phones must be switched off. Weapons and data carriers (storage devices) of any kind are not allowed. Any excess luggage will not be allowed on the premises and no storage lockers are available to keep them.

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Public holiday closures

The UK Border Agency in Almaty and the visa application centre will be closed on the following dates in 2010.

Day	Date	Holiday
Friday	1 January	New Year's Day
Monday	4 January	New Year
Monday	8 March	Women's Day
Monday	22 March	Nauryz
Friday	2 April	Good Friday
Monday	5 April	Easter Monday
Monday	3 May	Kazakhstan Nations Unity Holiday
Monday	10 May	Victory Day
Friday	28 May	Privilege Holiday for HM the Queen's Birthday
Monday	31 May	Spring Bank Holiday
Monday	30 August	Constitution Day/ Summer Bank Holiday
Friday	17 December	Independence Day
Monday	27 December	Christmas Holiday Monday
Tuesday	28 December	Christmas Holiday Tuesday