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  • Contact us

    On this page you will find the information listed below. You can use the quick links listed here to take you the information or you can scroll down the page.

    Visa application centre - address, map, email details, business hours
    VFS call centre information - contact numbers, call charges, operating hours
    Information for disabled visitors
    Security information
    Public holiday closures


  • Visa application centre

    Address Email Application Submission Passport collection

    Building 34
    Samal-1 micro district
    Almaty 050059

    Map

    There is limited parking outside the visa application centre. There are no signs giving directions to the visa application centre but you can find the location using the map above.

    info.ukkz@vfshelpline.com

    We accept and reply to emails in English and Russian. VFS will respond to emails within 2 working days from receipt.
    Monday - Thursday
    08:30-16:45

    Friday
    08:30-11:45

    Lunch: 12:30 - 13:30
    Monday - Friday
    10:00-16:00

    Lunch: 12:30 - 13:30

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  • VFS call centre information

    Callers from Kazakhstan: +8-809-080-40-40. O
    Business hours: Monday - Friday, 09:00-17:00.
    Languages offered: Kazakh; Russian and English
    Call charges: Calls made to the call centre are charged at 200 KZT per minute, with a minimum charge of 200KZT per call. The charge includes VAT.

    If you are calling from Tajikistan, Turkmenistan, Uzbekistan and Kyrgyzstan, please call:

    + 7 727 3194909 from landline
    +7 727 3194909 from mobile
    Business hours: Monday - Friday, 08:30-17:00
    Call charges: The charge for these calls will be at the international call rates for those countries from a landline or from a mobile phone.

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  • Information for customers with disabilities

    • A wheelchair is available at the visa application centre. If you require wheelchair assistance, you should make an appointment at the visa application centre in advance and advise the VFS staff, who will escort your from the car drop area at the main entrance of the building.
    • There is a ramp for wheelchair users and the guards can provide special assistance.
    • Disabled toilets are available.
    • VFS staff will assist disabled in the event of an emergency or evacuation.
    • Guide dogs are not allowed to enter the building. VFS staff will assist disabled people during the application procedure.
    • A friend or family member can accompany the disabled applicant throughout the visa application process
    • Signs are displayed in Kazakh and Russian.

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    • Security Information

      All visitors to the visa application centre are security checked (frisked with metal detector) before entering the building. Mobile phones must be switched off. Weapons and data carriers (storage devices) of any kind are not allowed. Any excess luggage will not be allowed on the premises and no storage lockers are available to keep them.

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    • Public holiday closures

      The UK Border Agency in Almaty and the visa application centre will be closed on the following dates in 2010.

      Day Date Holiday
      Friday 1 January New Year's Day
      Monday 4 January New Year
      Monday 8 March Women's Day
      Monday 22 March Nauryz
      Friday 2 April Good Friday
      Monday 5 April Easter Monday
      Monday 3 May Kazakhstan Nations Unity Holiday
      Monday 10 May Victory Day
      Friday 28 May Privilege Holiday for HM the Queen's Birthday
      Monday 31 May Spring Bank Holiday
      Monday 30 August Constitution Day/ Summer Bank Holiday
      Friday 17 December Independence Day
      Monday 27 December Christmas Holiday Monday
      Tuesday 28 December Christmas Holiday Tuesday

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